Highest · Previous-year bank

Complaint Letter

8 practice items · 15 per page. Write full board-style answers, then self-check format + cue coverage.

Showing 18 of 8

Answer framework

Deduplicated previous-year stems (6). Practise full responses; use the framework below.

Answer framework (Complaint letter)

Receiver: Municipal Commissioner / SHO / Manager / Principal / RWA — as in question

Para 1: Who you are + exact problem + place/date if given
Para 2: Inconvenience, earlier ignored complaints (if cue), evidence
Para 3: Specific action requested + polite deadline expectation

Practice stems (by year)

Complaint Letter

Deduplicated previous-year stems (6). Practise full responses; use the framework below.

Answer framework (Complaint letter)

Receiver: Municipal Commissioner / SHO / Manager / Principal / RWA — as in question

Para 1: Who you are + exact problem + place/date if given
Para 2: Inconvenience, earlier ignored complaints (if cue), evidence
Para 3: Specific action requested + polite deadline expectation

Practice stems (by year)

2020

PYQ 1 — [2020 / Set-1]

PYQ 1 — [2020 / Set-1]

(d) Which word in the extract means ‘complain’?
Solution:
(a) iii. Max
(b) iv. started to think of how to get rid of the man.
(c) looked like a real thriller scene finally. The kind of action and scene he had been 
expecting while he was on his way.
(d) authentic
OR
(a) iii. Walt Whitman
(b) i. Animals
(c) admires the behaviour of animals and wants to stay with them. 
(d) whine
Question 9
Answer any five of the following questions in 30-40 words each.
(a) “The sight of the food maddened him.” What does this suggest? (His First 
Flight)
(b) Why does the poet not offer the boy money to buy another ball?

(c) Why is Coorg called the land of rolling hills?
(d) What made Hari Singh come back to Anil?
(e) Why was Matilda unhappy in her early married life?
(f) Describe the curious episode which took place in a clergyman’s study.
Solution:
1. The young seagull was very hungry. It was this hunger that ultimately 
compelled it to fly. Its hunger only intensified when it saw its mother tearing 
at a piece of fish that lay at her feet. It cried to her, begging her to get some 
food. When its mother came towards it with food in her beak, it screamed 
with joy and anticipation. However, she stopped midway. It wondered why 
she did not come

Practice task: Write a complete board-style answer. Self-check format + cue coverage + word limit.


PYQ 2 — [2020 / Set-4]

PYQ 2 — [2020 / Set-4]

out the arrow of lamentation, and complaint, and grief. 
He who has drawn out the arrow will obtain peace of 
mind also he who has overcome all sorrow will become 
free from sorrow, and be blessed. He says that, human 
lives will break corruption at some point of time. 
OR 
 (b) It is a true fact that whenever we want to achieve 
something, difficulties always come our way. Similar was 
the case with Vali. The challenge in front of her was to 
arrange the required amount of money to ride the bus. 
She had made elaborate plans and thriftily saved 
whatever stray coins came her way. She resisted the 
temptation of sweets, peppermints etc. She scrounged 
for coins and saved whatever she could. Thus, she had 
saved a total of sixty paise suppressing her desire to ride 
the merry go-round. All the sacrifices she had to make in 
order to fulfill her dream prove the fact that difficulties 
are part and parcel of our goals if we are determined to 
achieve them. 
 

 
 
11. We should be happy with what we have and 
should not crave for what we don’t have. 
Matilda suffered in her life because she was not 
contented. Comment. 
(The Necklace) (100 – 150 words) 
8 
OR 
 
A brilliant scientist though he was Griffin misused 
his sc

Practice task: Write a complete board-style answer. Self-check format + cue coverage + word limit.


2022

PYQ 3 — [2022 / Set-1]

PYQ 3 — [2022 / Set-1]

something we complain about when it gets in our food, and praise 
we would discover an account of a geological past and a history of 
marine life that goes back thousands and, in some cases, millions of 
years. 
3 
Sand covers not just sea-shores, but also ocean beds, deserts and 
mountains. It is one of the most common substances on Earth. And it 
is a major element in man-made items too 
 concrete is largely sand, 
while glass is made of little else. 
4 
What exactly is sand ? Well, it is larger than fine dust and smaller 
than shingle. Depending on its age and origin, a particular sand can 
consist of tiny pebbles or porous granules. Its grain may have the 
shape of stars or spirals, their edges jagged or smooth. They have 
come from the erosion of rocks, or from the skeletons of marine 
organisms which accumulate on the bottom of the oceans, or even 
from volcanic eruptions. 
5 
grains may be derived from nearby coral outcrops, from crystalline 
quartz rocks or from gypsum. On Pacific islands jet black sands form 
from volcanic minerals. 
6 
Usually, the older the granules, the finer they are and the smoother 
the edges. The fine, white beaches, for instance, are recycled from 
sandstone several

Practice task: Write a complete board-style answer. Self-check format + cue coverage + word limit.


PYQ 4 — [2022 / Set-1]

PYQ 4 — [2022 / Set-1]

- to draw out the arrow/ get rid of lamentation, complain and grief 
- by which one becomes composed and obtains peace of mind 
- one who overcomes all sorrow, who understands that ‘Death is inevitable’ —will 
be blessed with peace 
 
 (any other relevant point ) 
 (any two) 
 
(ii) “Don’t bite your nails Amanda! 
Don’t hunch your shoulders Amanda!” 

P a g e | 7 
 
What does this reflect about Amanda’s mother and Amanda? 
Ans. Suggested Value Points: 
- 
Amanda’s mother is irritated / annoyed / frustrated / exasperated 
- 
Amanda does not respond / react at that moment 
- 
She escapes into the world of imagination 
- 
(any other relevant point) 
 
(iii) Walt Whitman in ‘Animals’ shows his preference for living with animals. Justify. 
 Ans. Suggested Value Points: 
- 
Animals - placid peaceful, self-contained and happy 
- 
show innate goodness which human beings lack 
- 
do not grumble and whine 
(any other relevant point) 
 
 (any two) 
 
(iv) Write a brief character sketch of Lomov. (The Proposal) 
Ans. Suggested Value Points: 
- 
thirty-five years old. 
- 
unmarried 
- 
quarrelsome / opportunist / argumentative 
- 
has a heart condition 
- 
self-centred / land owner 
- 
funny and comical character 
- 
nervou

Practice task: Write a complete board-style answer. Self-check format + cue coverage + word limit.


PYQ 5 — [2022 / Set-3]

PYQ 5 — [2022 / Set-3]

- don’t complain 
- not possessive, don’t bow down. 
 
 If no, 
- its an exaggeration / narrow view 
- over imaginative 
 (any other relevant point) (any two) 
 
7. Answer any two questions of the following in about 120 words each: 4x2=8 
 
Objective: To understand, appreciate and interpret the themes and ideas of the text 
 
Marking: 4 marks for each correct answer 
- Content: 2 marks 
- Expression: 2 marks 
 
 
(i) 
After reading the story ‘Bholi’ you find her to be ‘a role model’ for village girls. 
Discuss. 
Ans. Suggested Value Points: 
- transforms from a simple to a confident girl 
- becomes ambitious 
- breaks the patriarchal mind-set 
- gains self-respect 
- ready to take social responsibilities 
- understands the importance of education 
 (any other relevant point) (any four) 
 

P a g e | 10 
 
(ii) Valli was sensitive, but at the same time she was fearless and quite determined. 
Explain with reference to the text. 
Ans. Suggested Value Points: 
- sensitive – upset over the dead cow –didn’t enjoy the return journe

Practice task: Write a complete board-style answer. Self-check format + cue coverage + word limit.


2023

PYQ 6 — [2023 / Set-1]

PYQ 6 — [2023 / Set-1]

4. (a) You are pained to see that in your city, there is no proper arrangement for cleaning of drains. There are heaps of accumulated garbage and stagnant water. Write a letter to the Municipal Commissioner of your city complaining about the same as there is a fear of outbreak of disease. You are Alka/Ashish. (Word limit 100-120) 5 OR

Practice task: Write a complete board-style answer. Self-check format + cue coverage + word limit.